TELLIMINE / ORDERING

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TELLIMINE / TELLIMUSE EEST MAKSMINE / TELLIMUSE TAGASTAMINE

Tellimine

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Tellimine meie poest on imelihtne.
Tõstate endale meeldivad tooted ostukorvi ja liigute edasi!
Täidate ära kõik vajalikud väljad ja „Transpordiviis“ lahtrist valite endale sobiva kättetoimetamise viisi: SmartPOST või DPD

SmartPOSTI ja DPD hinnad
• Kõikjale Eestis 3 eurot. 
• Kui tellimus ületab 75 eurot, siis kannab transpordi kulud Heavy Mental

Tellitud kaup pannakse üldjuhul teele 5 tööpäeva jooksul peale makse laekumist.

Tellimuse eest maksmine
Hetkel saab kauba eest tasuda ülekandega ja Paypaliga. Pangaülekandega tasumiseks saadame Teie meilie rekvisiidid peale tellimuse kinnitamist.

Tellimuse tagastamine
Kui Te mingil põhjusel ei ole oma ostuga rahul on Teil võimalus 30 päeva jooksul pärast tellimuse esitamist saata meile e-kiri aadressil info@heavymental.eu millesse kirjutage tagastamise põhjus ja küsige tagastamise autoriseerimise numbrit. Kindlasti lisada oma tellimusnumber mille leiate „order confirmation“ e-kirjast, mille Te saite meilt kui tellimus oli esitatud. Kõik tagastatud tooted peavad olema uued, ehk siis neid ei ole veel kantud ega pestud (ilma erandideta). Kui kaup ümber vahetada, siis vahetuskaup peab maksma sama palju või vähem. Tagastamise transpordikulud maksab tellija välja arvatud juhul kui tagastamise põhjuseks on toote defekt või kätte toimetamisel on tehtud viga Heavy Mental poolt.

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INTERNATIONAL ORDERS – SHIPPING / PAYMENTS / RETURNS

Shipping
Orders are shipped via Estonian Post Ltd. Using regular maxi-letters. Please allow 1 to 3 business days for processing of orders.

Regular maxi-letters are generally delivered to addressees through their mailboxes. Mail that exceeds the size of the mailbox is delivered at the post office.

Prices (starting 01.01.2012):
Orders within EU:
• up to 500g (approx. 1-2 T-shirts) costs €10
• 500 – 1500g (approx. 3-5 T-shirts) costs €15
• Free shipping applies to orders within the EU. with a subtotal of €125 or more (after discounts are applied). If your order qualifies for free shipping, you can select the free shipping option presented at checkout.

Orders outside EU:
• up to 500g (approx. 1-2 T-shirts) costs €15
• 500 – 1500g (approx. 3-5 T-shirts or 1-2 sweatshirts) costs €20
• Free shipping applies to orders outside the EU. with a subtotal of €125 or more (after discounts are applied). If your order qualifies for free shipping, you can select the free shipping option presented at checkout.

Payments

Please do not choose “rahaülekanne” as international payment, cause this is regular bank-transfer for estonian bank customers only. (pretty old info) 
But you can try, its 2025 already, probably there's all good with the international bank transfers already :D

You can make payments for your purchase using PayPal or by selecting the option presented at checkout. After your order is confirmed you will automatically receive money request from PayPal, After the payment your order will be submitted. If all items you ordered are in stock, it will take about 1 – 5 work days for your order to be processed and marked as shipped. This time does not include ship time. We will be sending you another email when we ship your order.

Return Policy
If for any reason you are not totally satisfied with your order within 30 days (60 days for international orders) from the date of purchase, simply send an email to info@heavymental.eu and request a return authorization number. In the email please include your order number found in the order confirmation email received when the order was placed. All returned products must be unworn and unwashed (no exceptions). Exchanges must be made for shirts of equal or lessor value. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error on the part of Heavy Mental.