TELLIMINE / ORDERING


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TELLIMINE / TELLIMUSE EEST MAKSMINE / TELLIMUSE TAGASTAMINE

Tellimine

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Tellimine meie poest on imelihtne.
Tõstate endale meeldivad tooted ostukorvi ja liigute edasi vajutades nuppu Telli!
Täidate ära kõik vajalikud väljad ja „Transpordiviis“ lahtrist valite endale sobiva kättetoimetamise viisi: SmartPOST või SmartPOST

(SmartPOST on logistikaettevõte, mis tegeleb internetikaubamajade ja postimüügikataloogide klientidele tellitud kaupade kohaletoimetamisega, kasutades selleks üle Eesti kaubanduskeskustes asuvaid „iseteeninduslikke postkontoreid“ ehk pakiautomaate.
Smartposti pakiautomaatide asukohad leiate siit)

SmartPOSTI hinnad (alates 01.01.2016)
• Kõikjale Eestis 2.28 eurot. 
• Kui tellimus ületab 65 eurot, siis kannab transpordi kulud Heavy Mental

 

Tellitud kaup pannakse teele 5 tööpäeva jooksul peale makse laekumist.

Tellimuse eest maksmine
Hetkel saab kauba eest tasuda ülekandega. Kui tellimus on esitatud, siis saate meie poolt tellimust kinnitava e-maili. Seejärel tasuge arve meie Behme OÜ arveldusarvele: Swedbank 221039256507 või SEB 10220097899010. Selgitusse kirjutage tellimuse number. Kui raha on jõudnud Behme OÜ arveldusarvele, siis väljastame kauba Teie poolt adresseeritud sihtkohta.

Tellimuse tagastamine
Kui mingil põhjusel Te ei ole oma ostuga rahul on Teil võimalus 30 päeva jooksul pärast tellimuse esitamist saata meile email aadressil info@heavymental.eu millesse kirjutage tagastamise põhjus ja küsige tagastamise autoriseerimise numbrit. Kindlasti lisada emaili oma tellimusnumber mille leiate „order confirmation“ e-mailist, mille Te saite meilt kui tellimus oli esitatud. Kõik tagastatud tooted peavad olema uued, ehk siis neid ei ole veel kantud ega pestud (ilma erandideta). Kui kaup ümber vahetada, siis vahetuskaup peab maksma sama palju või vähem. Tagastamise transpordikulud maksab tellija välja arvatud juhul kui tagastamise põhjuseks on toote deffekt või kätte toimetamisel on tehtud viga Heavy Mental’i poolt.

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INTERNATIONAL ORDERSSHIPPING / PAYMENTS / RETURNS

Shipping
Orders are shipped via Estonian Post Ltd. Using regular maxi-letters. Please allow 1 to 3 business days for processing of orders.

Regular maxi-letters are generally delivered to addressees through their mailboxes. Mail that exceeds the size of the mailbox is delivered at the post office.

Prices (starting 01.01.2012):
Orders within EU:
• up to 250g (approx. 1 T-shirt) costs €2.60
• 250 – 500g (approx. 2-3 T-shirts) costs €4.50
• 500 – 1000g (approx. 4-6 T-shirts) costs €8.00
• Free shipping applies to orders within the EU. with a subtotal of €64 or more (after discounts are applied). If your order qualifies for free shipping, you can select the free shipping option presented at checkout.

Orders outside EU:
• up to 250g (approx. 1 T-shirt) costs €3.30
• 250 – 500g (approx. 2-3 T-shirts) costs €6.00
• 500 – 1000g (approx. 4-6 T-shirts) costs €10.00
• Free shipping applies to orders outside the EU. with a subtotal of €64 or more (after discounts are applied). If your order qualifies for free shipping, you can select the free shipping option presented at checkout.

Payments

PLEASE DO NOT CHOOSE “rahaülekanne” as INTERNATIONAL PAYMENT, cause this is regular bank-transfer for estonian bank customers only.

You can make payments for your purchase using PayPal or Moneybookers by selecting the option presented at checkout. After your order is confirmed you will automatically receive money request from PayPal, if you have chosen Moneybookers, then we will send you a money request e-mail including your bill. After the payment your order will be submitted. If all items you ordered are in stock, it will take about 1 – 5 work days for your order to be processed and marked as shipped. This time does not include ship time. We will be sending you another email when we ship your order.

Return Policy
If for any reason you are not totally satisfied with your order within 30 days (60 days for international orders) from the date of purchase, simply send an email to info@heavymental.eu and request a return authorization number. In the email please include your order number found in the order confirmation email received when the order was placed. All returned products must be unworn and unwashed (no exceptions). Exchanges must be made for shirts of equal or lessor value. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error on the part of Heavy Mental.